About the New CX Mandate for South East Asia Digiconnect Virtual Boardroom?

At Freshworks we recently surveyed 1,500 service professionals across the globe with 200 of them from South East Asia to understand predictions for CX in 2021.

The big concerns are that customer expectations are rising and so are contact volumes. In South East Asia, over 80% of customer service leaders have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.

65% of customer service leaders worldwide are embracing remote or hybrid operating models that accommodate work-from-home as well as working from office as they move forward. With this change, we’re witnessing the rise of a new brand of customer service that’s centred around agility.

To learn more about this insightful survey, join us at this executive virtual boardroom alongside other senior CX leaders and experts to discuss some of the finding of this survey and how this will impact your customer service strategy for 2021.

Do attend this session to receive a copy of the CX Mandate report 2021.

Benefits of Attending?

  • Gain insight into what CX leaders are seeing as key trends that will drive service delivery for 2021.
  • Discover how the pandemic has impacted customer’s behaviours and expectation.
  • Learn from use-cases and gain insight from your peers on how they are tackling the challenge of changes in customer behavior and expectations in their industry.
  • Find out how you can rethink your organization’s customer experience and operations to improve efficiency, lower cost and improve overall customer satisfaction


Time Activity
11:30 – 11:35 Welcome note
11:35 – 12:00 Presentation: The New CX Mandate for South East Asia
12:00 – 12:55 Open Discussion
12:50 – 13:00 Q & A and Closing Remarks


Sandeep John, Head of Field Marketing, South East Asia

Who Will Attend ?

Senior management members with the below job titles from leading organizations in Indonesia.

  • Customer Officer
  • Contact Center
  • Customer Care
  • Customer Experience
  • Customer Operations
  • Customer Support
  • Customer Service
  • Technical Support

About Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, Calif., Freshworks’ 3,000+ team members work in offices throughout the world. For more information, visit www.freshworks.com


    Please note that by registering to attend this virtual executive boardroom / conference you acknowledge and agree that the partners of the event can contact you with the contact information you have provided.